At Style for Grace, we are here to help. Customer satisfaction is important to us, which is why Style for Grace has created a list of FAQs. If you have any additional questions, please send us an e-mail to info@styleforgrace.com.
- General product information inquires.
- Are all sales final? What is your return policy?
- What forms of payment do you accept?
- Do you charge sales tax?
- How are orders shipped?
- How can I check the status of an order?
- Does Style for Grace offer gift certificates?
- Can I request a rush order?
- What are your hours of operation?
- Do you have a bricks and mortar store?
- Do you have a catalog?
- Do you sell wholesale?
- How can I become a Style for Grace Design Consultant?
- How can I host a Style for Grace Dress Party?
- Still need help?
Product information
If you are interested in learning more about Style for Grace dresses check out our Product Information page where you will find information on sizing, fabrics, care instructions, etc.
Are all sales final? What is your return policy?
The Style for Grace goal is to provide our customers with custom dresses using the highest sewing standards. All dresses are lined at no additional charge and are finished using details like an invisible zipper, serged seams and blind-stitched hems. Our attention to detail distinguishes Style for Grace dresses and provides fashion and fun for every girl.
Style for Grace guarantees our dresses are free from defects both in materials and workmanship.
Every dress is carefully inspected prior to shipment to ensure that our quality standards have been met. Style for Grace is not responsible for the normal wear and tear of your dress. However, if within 30 days there is a manufacturing defect, we will repair or remake the dress at no charge. However, we will not refund the cost of shipping or return shipping.
As every dress is custom-sewn for the customer upon receipt of the order, they are considered final sales and MAY NOT be returned. If you have additional questions regarding our return policy, please contact us at info@styleforgrace.com.
What forms of payment do you accept?
Style for Grace accepts American Express, Discover, MasterCard and Visa. All of your personal and financial information is SSL encrypted, so it will be transmitted securely via our security certificate. Please ensure that the billing address you entered matches your credit card statement exactly.
Do you charge sales tax?
No sales tax will be charged to any delivery address located outside the state of New York. All shipments made within New York State will be charged the appropriate sales tax according to their locality.
How are orders shipped?
Style for Grace uses standard U.S. postal shipping on all U.S. domestic orders unless otherwise indicated. For Hawaii and Alaska, we charge $12.95 for standard postal shipping. All orders over $200 receive free standard shipping.
How can I check the status of my order?
Upon completion of your order, you will receive an e-mail confirmation with a referenced order number. Once your order is complete and shipped, Style for Grace then sends a follow-up e-mail indicating the change in status of order. Customer satisfaction is very important to us so if you have any questions regarding the status of your order, please contact us via e-mail: info@styleforgrace.com or by calling 518.429.1828.
Does Style for Grace offer gift certificates?
All Style for Grace gift certificates are redeemable online or can be used at an in-home design party. Style for Grace gift certificates do not have an expiration date and are considered final sales.
Can I request a rush order?
Typically dresses take 3-4 weeks to cut, sew and ship. If you need a dress sooner, please e-mail us at design@styleforgrace.com. However, we charge a $35 rush order fee on any orders with deadlines before the 3-4 week window. Please note, during peak times throughout the year, our ability to accommodate rush orders can be difficult. However, we will do our best but rush order requests are not always granted.
What are your hours of operation?
Style for Grace is available online 24/7 but our business hours are Monday through Friday 10 a.m. to 5 p.m. EST. We respond to all calls and e-mails as soon we are able.
Do you have a bricks and mortar store?
No, Style for Grace has two major divisions in its business model: our Web site and in-home design parties. Comfort is very important to us and believe shopping via the Web or with friends and family at a Style for Grace design party embraces this notion.
Do you have a catalog?
No, in fact, we consider the Style for Grace web site our catalog. With 45 ever-changing fabrics, it would be difficult to create a traditional catalog.
Do you sell wholesale?
Style for Grace does not sell through external sources. Style for Grace is built on creatively and customization which we believe would be difficult to translate through a wholesale business model. This also is the reason we worked hard to create an Web site that features our interactive design center.
At this time, our expansion efforts are focused on increasing the number of design consultants in our home party division as well as aggressive brand awareness through our web site.
How can I become a Style for Grace Design Consultant?
We are excited to share that we are looking to expand our in-home design party division and are looking to hire Style for Grace Design Consultants. We carefully screen every applicant by using the questionnaire below. If you are interested in becoming a Style for Grace Design Consultant please send copy and paste the questions below with your responses to parties@styleforgrace.com. Every applicant is carefully reviewed and those we believe would be a great fit to our in-home party division will receive a follow-up interview. Thank you for your interest.
1) How did you learn about Style for Grace?
2) Have you ever created a Style for Grace dress? If so, what did you think of the design center and overall experience?
3) Why are you interested in becoming a Style for Grace design consultant?
4) What city/area do you currently reside in?
5) How many parties would you like to book each week?
6) What groups would you introduce to our line?
7) With what size groups would you prefer to work?
8) What hours do you hold with your current job?
9) When would you be available for training? Weekday? Weekend? Please specify your availability.
10) Do you have customer service experience? Have you enjoy that experience? What was the most invaluable lesson you learned from customers?
11) Do you have daily access to a computer with Internet?
12) Would you be able to lift between 10-25 lbs?
13) If selected, are you able to provide references?
14) Any other comments/questions?
How can I host a Style for Grace Dress Party?
Style for Grace currently has design consultants in Albany, NY and New York City. If you are interested in hosting a party, please send an e-mail to: parties@styleforgrace.com
Still Need Help?
Please email us at info@styleforgrace.com. We will respond to emails within 24 hours Monday through Friday or call us at 518.429.1828.
