faq

Customer satisfaction is important to us, which is why Style for Grace has created a list of FAQs. If you have any additional questions not answered below, please send us an e-mail to aimee[at]styleforgrace[dot]com or contact us here.

Style for Grace Design Center Dress Product Information


Do you offer other designs other than the 9 available in the design center?

Currently, Style for Grace offers nine dresses and 45 ever-changing fabrics. In the future, we plan to offer even more dresses and fabrics, so please check in periodically.

We are always looking for new dress design ideas so if you are looking for a specific dress design not currently offered in our collection, please e-mail: aimee[at]styleforgrace[dot]com and we will take your suggestions under review.


Do you have pre-made dresses available for immediate purchase?

We love the idea of instant gratification, but currently we do not carry pre-made dresses. Our business philosophy is to place creativity in the customer’s hands. However, if you are having trouble with designing a dress and our would like a second opinion, please send us an e-mail to aimee[at]styleforgrace[dot]com or contact us Monday – Friday 10 a.m – 5 p.m. EST.


How often do your fabrics change?

Style for Grace currently offers 45 ever-changing fabrics and plan to expand our selection in the future. In the meantime, we hope you enjoy mixing and matching fabrics from our entire collection.

Please note, some fabrics have a short shelf life while we may carry others for multiple seasons. If you are absolutely in love with a fabric, we strongly recommend not waiting to design a dress.


Where are dresses sewn?

Style for Grace is proud that all the dresses are made in the United States.


How do I launder my dress?

All fabrics available at Style for Grace are 100% cotton. In order to retain their bright color and to prevent fabrics from bleeding, it is strongly recommended that you launder your Style for Grace dress in cold water using the gentle cycle setting or by hand washing in cold water. For best results, lay flat to dry.


How accurate are the fabric colors online?

The dresses and fabrics featured on the Style for Grace Web site are individually photographed so depending on the light in the room and/or the color and contrast settings of your computer, the colors and tones that you see on your monitor may vary slightly from the physical fabric.


Are all sales final? What is your return policy?

The Style for Grace goal is to provide our customers with custom dresses using the highest sewing standards. All dresses are lined at no additional charge and are finished using details like an invisible zipper, surged seams and blind-stitched hems. Our attention to detail distinguishes Style for Grace dresses and provides fashion and fun for every girl.

Style for Grace guarantees our dresses are free from defects both in materials and workmanship.

Every dress is carefully inspected prior to shipment to ensure that our quality standards have been met. Style for Grace is not responsible for the normal wear and tear of your dress. However, if within 30 days there is a manufacturing defect, we will repair or remake the dress at no charge. However, we will not refund the cost of shipping or return shipping.

As every dress is custom-sewn for the customer upon receipt of the order, they are considered final sales and MAY NOT be returned. If you have additional questions regarding our return policy, please contact us at aimee[at]styleforgrace[dot]com.


What forms of payment do you accept?

Style for Grace accepts cash, check, and PayPal.


Do you charge sales tax?

No sales tax will be charged to any delivery address located outside the state of New York. All shipments made within New York State will be charged the appropriate sales tax according to their to locality.


How are orders shipped?

Style for Grace uses standard U.S. postal shipping on all U.S. domestic orders unless otherwise indicated. For Hawaii and Alaska, we charge $12.95 for standard postal shipping. All orders over $200 receive free standard shipping.


How can I check the status of my order?

Upon completion of your order, you will receive an e-mail confirmation with a referenced order number. Once your order is complete and shipped, Style for Grace then sends a follow-up e-mail indicating the change in status of order. Customer satisfaction is very important to us, so if you have any questions regarding the status of your order, please contact us via e-mail at aimee[at]styleforgrace[dot]com or by calling 518.429.1828.


Does Style for Grace offer gift certificates?

All Style for Grace gift certificates are redeemable online or can be used at an in-home design party. Style for Grace gift certificates do not have an expiration date and are considered final sales.


Can I request a rush order?

Typically dresses take 3-4 weeks to cut, sew and ship. If you need a dress sooner, please e-mail us at aimee[at]styleforgrace[dot]com. However, we charge a $35 rush order fee on any orders with deadlines before the 3-4 week window. Please note, during peak times throughout the year, our ability to accommodate rush orders can be difficult. We will do our best, however rush order requests are not always granted.


What are your hours of operation?

Style for Grace is available online 24/7 but our business hours are Monday through Friday 10 a.m. to 5 p.m. EST. We respond to all calls and e-mails as we are able so please contact us at any time.


Do you sell wholesale?

Style for Grace does not sell through external sources. Style for Grace is built on creatively and customization which we believe would be difficult to translate through a wholesale business model. This also is the reason we worked hard to create a Web site that features our interactive design center.


Still Need Help?

Please email us at aimee[at]styleforgrace[dot]com. We will respond to emails within 24 hours Monday through Friday. Or, call us at 518.429.1828.

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